:root {
  --bg: #F3F1F7;
  --surface: #FFFFFF;
  --surface-2: #FBFAFD;
  --ink: #1C1A24;
  --ink-muted: #5B5568;
  --ink-faint: #8B84A0;
  --accent: #9530E0;
  --accent-strong: #7C22D6;
  --brand-pink: #E946D9;
  --accent-soft: #F5E9FB;
  --good: #0F7B4E;
  --good-soft: #E3F5EC;
  --warn: #B23A2E;
  --warn-soft: #FBEAE8;
  --info: #1D6FB8;
  --info-soft: #E5F1FB;
  --border: #DCD7E6;
  --border-strong: #C3BBD6;
  --shadow: 0 1px 2px rgba(28,26,36,.05), 0 12px 28px -14px rgba(28,26,36,.18);
  --radius: 12px;
}
* { box-sizing: border-box; }
body {
  margin: 0; background: var(--bg); color: var(--ink);
  font-family: 'Segoe UI', system-ui, -apple-system, sans-serif;
  font-size: 15px; line-height: 1.55;
}
a { color: var(--accent-strong); text-decoration: none; }
a:hover { text-decoration: underline; }
.wrap { max-width: 960px; margin: 0 auto; padding: 24px 20px; }
.wrap-narrow { max-width: 480px; margin: 0 auto; padding: 24px 20px; }

.topbar {
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 24px; background: var(--surface); border-bottom: 1px solid var(--border);
}
.topbar .brand { font-weight: 800; font-size: 1.15rem; color: var(--ink); display: flex; align-items: center; gap: 8px; }
.topbar .brand .dot { width: 9px; height: 9px; border-radius: 50%; background: var(--accent); }
.topbar .who { font-size: .85rem; color: var(--ink-muted); display: flex; align-items: center; gap: 14px; }
.topbar .who a { color: var(--ink-muted); }

.card {
  background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius);
  box-shadow: var(--shadow); padding: 24px;
}
.card + .card { margin-top: 16px; }

h1, h2, h3 { margin: 0 0 4px; color: var(--ink); }
h1 { font-size: 1.6rem; font-weight: 800; }
h2 { font-size: 1.2rem; font-weight: 700; }
.muted { color: var(--ink-muted); font-size: .88rem; }
.eyebrow { font-size: .72rem; letter-spacing: .08em; text-transform: uppercase; color: var(--accent-strong); font-weight: 700; }

.field { margin-bottom: 14px; }
.field label { display: block; font-size: .82rem; font-weight: 600; color: var(--ink-muted); margin-bottom: 5px; }
.field input, .field select, .field textarea {
  width: 100%; border: 1px solid var(--border-strong); border-radius: 8px; padding: 9px 12px;
  font-family: inherit; font-size: .92rem; background: var(--surface); color: var(--ink);
}
.field textarea { resize: vertical; min-height: 100px; }
.row2 { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
@media (max-width: 560px) { .row2 { grid-template-columns: 1fr; } }

.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px;
  padding: 10px 18px; border-radius: 8px; font-weight: 600; font-size: .88rem;
  border: 1px solid transparent; cursor: pointer; text-decoration: none;
}
.btn-primary { background: var(--accent); color: #fff; }
.btn-primary:hover { background: var(--accent-strong); }
.btn-ghost { background: var(--surface); color: var(--ink); border-color: var(--border-strong); }
.btn-ghost:hover { background: var(--surface-2); }
.btn-sm { padding: 6px 12px; font-size: .8rem; }
.btn-block { width: 100%; }

.badge { display: inline-flex; align-items: center; padding: 3px 10px; border-radius: 999px; font-size: .74rem; font-weight: 700; }
.badge-abierto { background: var(--info-soft); color: var(--info); }
.badge-en_progreso { background: var(--accent-soft); color: var(--accent-strong); }
.badge-resuelto { background: var(--good-soft); color: var(--good); }
.badge-cerrado { background: var(--surface-2); color: var(--ink-faint); border: 1px solid var(--border); }
.badge-alta { background: var(--warn-soft); color: var(--warn); }
.badge-media { background: var(--accent-soft); color: var(--accent-strong); }
.badge-baja { background: var(--surface-2); color: var(--ink-muted); }
.badge-anonimo { background: var(--surface-2); color: var(--ink-muted); border: 1px solid var(--border); }
.badge-app { background: var(--info-soft); color: var(--info); }

table { width: 100%; border-collapse: collapse; }
th, td { text-align: left; padding: 10px 12px; border-bottom: 1px solid var(--border); font-size: .88rem; }
th { color: var(--ink-faint); font-size: .74rem; text-transform: uppercase; letter-spacing: .04em; font-weight: 700; }
tr:hover td { background: var(--surface-2); }
.tlist a { color: var(--ink); font-weight: 600; }

.flash { padding: 12px 16px; border-radius: 8px; margin-bottom: 16px; font-size: .88rem; }
.flash-ok { background: var(--good-soft); color: var(--good); }
.flash-err { background: var(--warn-soft); color: var(--warn); }

.thread { display: flex; flex-direction: column; gap: 12px; margin: 16px 0; }
.msg { border-radius: 10px; padding: 12px 14px; max-width: 88%; }
.msg-cliente { background: var(--surface-2); border: 1px solid var(--border); align-self: flex-start; }
.msg-agente { background: var(--accent-soft); align-self: flex-end; }
.msg-head { display: flex; justify-content: space-between; gap: 10px; font-size: .74rem; color: var(--ink-faint); margin-bottom: 4px; }
.msg-body { font-size: .9rem; white-space: pre-wrap; }

.meta-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 10px; font-size: .85rem; }
.meta-grid .k { color: var(--ink-faint); font-size: .72rem; text-transform: uppercase; letter-spacing: .04em; }
.meta-grid .v { font-weight: 600; }

.folio-box { text-align: center; padding: 28px 20px; }
.folio-box .folio { font-family: ui-monospace, monospace; font-size: 1.6rem; font-weight: 800; color: var(--accent-strong); letter-spacing: .02em; }

.public-hero { text-align: center; padding: 48px 20px 20px; }
.public-hero h1 { font-size: 1.9rem; }
.public-actions { display: flex; gap: 12px; justify-content: center; margin-top: 20px; flex-wrap: wrap; }
.footer-link { text-align: center; margin-top: 28px; font-size: .8rem; color: var(--ink-faint); }